Job Details
EXECUTIVE (E Docs / NAPS / Challan)
| Department | Test |
| Job Location | Test |
| Level | Test |
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- Ensure the business processes are being handled as per SLA and being adhered.
- Deliver Value addition to the client and ensure there is no scope for penalties being charged.
- Responsible for scrutiny of data to be prepared
- Preparation of data in prescribed format as per guidelines.
- Uploading of data on online portals as per process.
- Generating Reports based on data prepared (either online or offline) and filing the same as per process guidelines
- Maintain records for billing & invoicing purpose
- Conducting quality check for error free processing and ensuring quality of work is maintained
- Ensure daily / monthly / yearly timelines are met
- Responsible for sound, proper and timely execution of assigned work.
- Ensure all client queries are addressed.
- Suggesting Process Improvements
- Ability to maintain client relationship
- Ensure consistency in the quality of work being delivered.
- Provide reports to management as required
- Meets and/or exceeds productivity and accuracy targets for assigned processes
- Able to meet timelines & adherence to SLA
- Ensure Customer Satisfaction through delivery
| KRA | Unit | Goal |
| Accurate and Error Free processing of data | % | Deviation less than 5 = 100
Deviation 5 to 10 = 75 Deviation 10 to 20 = 50 Deviation more than 20 = 0 |
| Adherence to TAT & SLA | % | Deviation less than 5 = 100
Deviation 5 to 10 = 75 Deviation 10 to 20 = 50 Deviation more than 20 = 0 |
| Customer Satisfaction Ratings (at least 4 & above) | % | Deviation less than 5 = 100
Deviation 5 to 10 = 75 Deviation 10 to 20 = 50 Deviation more than 20 = 0 |
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