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Abusive work culture is common, but there are ways to handle it, say experts
Source: TelegraphCorporate counsellors say toxic work culture and abusive bosses can create immense damage. Anirban Bhowmick, a practising psychological counsellor, said workplaces have a profound impact on employees. “A person is spending eight hours in the office. If the place is hostile, it will have a huge impact on the person. Often people undergo extreme stress, depression and some may start behaving with others in the same manner,” said Bhowmick. Asked to elaborate on the causes of being abusive, he said primarily there are two reasons. “Either he/she has experienced that kind of behaviour since childhood and is repeating the same cycle. In this case, the person doesn’t know any other way to address a difficult situation other than being abusive or aggressive. Probably, he/she was subjected to the same type of behaviour and is repeating the same with others,” Bhowmick added. The second reason is pressure from the management. “The person might not be abusive by nature, but is unable to handle pressure from his superior(s). So, he is reacting in the same way with his colleagues,” said Bhowmick. Handling the situation Toxic work culture and abusive superiors may also result in lack of recognition, favouritism, unhealthy communication, and gossip. Toxicity at the workplace also includes bad leadership, poor management skills, a loosened code of conduct, and a lack of communication. Sharmila Mukherjee, a practising psychiatrist, said the first step to address such a situation is by starting positive communication. “Talk over your concerns with your boss in a non-threatening and professional way. Some managers might not be aware of just how toxic they have become,” said Mukherjee. Simultaneously, collect proof of such behaviour and make complaints if things get worse. “Be logical in every step you take. Ask your boss the reason for such behaviour and desist from gossiping about your boss to other employees. Finally, try to put up a positive attitude,” Mukherjee added. Pratik Vaidya, MD & CVO, Karma Global, a staffing & compliance organisation says that it’s necessary to have a workplace redressal committee within the organisation. “Generally, big organisations do have such a committee. The employee can approach the HR and complain of misconduct of the colleague and that can be recorded,” he added. Workplace grievances are inevitable and as I know , any unattended grievances are like loose cannon balls in a ship - unless managed well, they can wreck the ship. I feel that a clear, transparent, quick, robust and confidential grievance redressal system should be maintained and managed in the workplace which can bring in harmony and which gives the employee the confidence of a grievance reedressal mechanism that will deal with his or her problem justifiably. In a recent session conducted on Employee Relations for a leading manufacturing company in India, some of the important causes for employee grievance issues include unclear organisational strategy, adhoc / inconsistent decision making, trust deficit, inability to resolve issues effectively, unempathetic approach, lack of transparency, insufficient communication, low level of engagement with employees / union members, and inability to manage expectations, amongst others. In India, certain central and state specific labour laws require the employer to adopt certain grievance redressal mechanisms at the workplace. This is so required to pre empt certain situations going out of control, and if it reaches the media, then the name getting maligned is certain where reputation built over the years, leads to slander and loose talk in the society and market place.
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